Frequently Asked Questions

Delivery

Prior to placing a delivery order, please ensure you have the following information: recipient's name, address, phone number, card message and payment information. For same day delivery, please call us before 11am.

All delivery orders will be called in advance to ensure the recipient is home. We know that you likely want to keep the flowers a surprise, but we believe that the worst kind of surprise is a non-delivery due to the recipient not being home. In our experience, the recipient almost always prefers to know of the delivery beforehand as it allows us to arrange for the most convenient delivery time! 

We rarely leave the flowers outdoors unless specified by the sender or recipient. A delivery fee applies to all orders, starting at $12 up to $25. If incorrect delivery information is provided to us and our driver has already made the delivery, a second delivery fee may be charged.

Our drivers will practice social distancing measures by ringing the doorbell, placing the order on the ground and waiting at a distance to ensure the delivery has been received. 

We service the following Ottawa areas: Ottawa, Kanata, Stittsville, Carp, Dunrobin, Almonte, Woodlawn, Fitzroy Harbour, Carleton Place, Constance Bay, Kinburn, Richmond, Bells Corners, Nepean, Barrhaven, Manotick and Orleans. If you don't see your area listed, please give us a call and we can let you know if our drivers can accommodate.

We also provide Canada-wide delivery through our network of trusted florists.

Our delivery window is typically around lunchtime to early afternoon. If you require a different delivery time, please call us to discuss and we will do our best to accommodate. Unfortunately, we cannot specify delivery times for holidays, due to high volume of orders. For corporate orders, we can assure the delivery will be made during business hours.

Flowers

Take the flowers out of their wrapping and remove any waterpicks that might be on the ends of the flowers. Fill a vase with the full package of preservative provided with your flowers and lukewarm water. Cut them down to fit your vase and place more linear flowers (ie: snap dragons, birds of paradise) at the back and larger flowers (ie: gerberas, spider mums) at the front. Recut your flowers every few days and change the water daily to ensure freshness.

Remove all packaging and place in a cool, shaded area. If the flowers are in a vase, change the water daily and re-cut the stems if possible to ensure longevity. If the flowers are in floral foam, top up the water daily.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. On cut flowers, please let us know within 48 hours if there are any issues and 24 hours for plants. In order to receive an exchange or refund, defective items must be returned to us or a photo sent. Due to the delicate nature of wearable flowers (ex: corsages, flower crowns, etc.) there is no guarantee.


Orders

If you require specific flowers for your order, please call us 1-2 weeks in advance. We will do our best to order in your specific requirements and will always let you know if we cannot get the specified item.

Yes, of course! Whether it's for a corporate office or someone who loves fresh flowers in their home, we can arrange regular delivery (or pick up) of a flower arrangement using seasonal flowers. This is also a great gift idea for the person who has everything!

Our minimum order on an arrangement is $60. We do not have a minimum order for cut flower bouquets. Our minimum delivery charge is $12.

Don't see your question answered? Please send us an email at info@trilliumfloral.ca or place your order here.