FAQs (old)

 

What is your delivery policy?

For same day delivery, please call us before 11am (or 1-2 days is always preferable!) with the recipient's name, address, phone number and card message. We require a phone number in order to deliver as we always call the recipient beforehand to arrange delivery. We rarely leave the flowers outdoors unless specified by the sender or recipient. A delivery fee applies to all orders starting at $12. If incorrect delivery information is provided to us and our driver has already made the delivery, a second delivery fee may be charged.

What if I would like to order specific flowers?

If you require specific flowers for your order, please call us 1-2 weeks in advance. We will do our best to order in your specific requirements and will always let you know if we cannot get the specified item.

When I receive a cut bouquet of flowers, what should I do?

Take the flowers out of their wrapping and remove any waterpicks that might be on the ends of the flowers. Fill a vase with the full package of preservative provided with your flowers and lukewarm water. Cut them down to fit your vase and place more linear flowers (ie: snap dragons, birds of paradise) at the back and larger flowers (ie: gerberas, spider mums) at the front. Recut your flowers every few days and change the water daily to ensure freshness.

When I receive an arrangement, what should I do?

Remove all packaging and place in a cool, shaded area. If the flowers are in a vase, change the water daily and re-cut the stems if possible to ensure longevity. If the flowers are in floral foam, top up the water daily.

Do you take standing orders?

Yes, of course! Whether it's for a corporate office or someone who loves fresh flowers in their home, we can arrange regular delivery (or pick up) of a flower arrangement using seasonal flowers. This is also a great gift idea for the person who has everything!

What areas do you deliver to?

We service the following areas: Ottawa, Kanata, Stittsville, Carp, Dunrobin, Almonte, Woodlawn, Fitzroy Harbour, Carleton Place, Constance Bay, Kinburn, Richmond, Bells Corners, Nepean, Barrhaven, Manotick and Orleans. If you don't see your area listed, please give us a call and we can let you know if our drivers can accommodate. We also have a Canada-wide wire service of trusted florists we can rely on.

Can I specify a delivery time?

Our delivery window is typically around lunchtime to early afternoon. If you require a different delivery time, please call us to discuss and we will do our best to accommodate. Unfortunately, we cannot specify delivery times for holidays, due to high volume of orders. For corporate orders, we can assure the delivery will be made during business hours.

What is your minimum order?

Our minimum order on an arrangement is $60. We do not have a minimum order for cut flower bouquets. Our minimum delivery charge is $12.

What is your guarantee on cut flowers, plants & wearables?

On cut flowers, please let us know within 48 hours if there are any issues and 24 hours for plants. Due to the delicate nature of wearable flowers (ex: corsages, flower crowns, etc.) there is no guarantee.

 

Don't see your question answered? Please send us an email at info@trilliumfloral.ca!