4. How come you don't have wedding prices on your website?
We like to work with our couple's budget to make appropriate floral recommendations. Perhaps you might fall in love with a bouquet full of calla lilies and orchids but can get a similar look using less expensive flowers more within your price range. That's where we come in! We also do not have floral packages as no two weddings are alike and we prefer the flexibility of custom packages.
5. What is your payment policy?
If, after your consultation, you are pleased with our service and would like to book with us, we require a 20% deposit to secure your date, which is non-refundable. At your next and final appointment (usually 2-3 months before your wedding), half of the balance is due. You have until 3 weeks before your wedding to make any changes to your order at which point your final payment is due. If, for any reason, the wedding is cancelled the week leading up to the wedding, all payments are non-refundable.
6. When is your wedding consultant available for consultations?
Our consultant is in the shop from Tuesdays to Saturdays. We take appointments Tuesdays and Wednesdays from 10:00am-4:30pm, Thursdays and Fridays from 10:00am-5:00pm and Saturdays from 11:00am-4:00pm. If none of those times work with your schedule, please contact us and we can make alternate arrangements. All consultations are done at our location – 329 March Road.
7. Do you offer wedding flower delivery outside of Ottawa?
Yes we do. Please let us know your delivery location and we will provide you with a quote.
8. Can I send someone to pick up my wedding flowers?
Yes, of course! All of the bouquets and arrangements are boxed and are easily transportable. All boutonnieres and corsages are labeled so they are easier to distribute. If the flowers are to be picked up, please confirm the pick up time with the wedding consultant beforehand so we can make sure everything is ready on time. If you require centerpieces or larger arrangements, it is always best to have us set them up to ensure they look their best, any broken flowers are replaced and to top up the water in each centerpiece, keeping them fresh.
9. What is your substitution policy?
In very rare cases, some flowers may not make it to our shop during transportation or they may be shipped in really bad condition. We try our hardest (and we mean our HARDEST) to find the flowers ordered but in some cases, substitutions may apply. If a main flower in your bouquet needs to be substituted, we will let you know right away so you can guide us on the best solution. If a minor flower needs to be substituted, we will use our best judgement in the substitution.