1. What is your delivery policy?
For same day delivery, please call us in the morning (or 1-2 days is always preferable!) with the recipient's name, address, phone number and card message. We require a phone number in order to deliver as we always call the recipient beforehand to arrange delivery. If we don't get a hold of the recipient, depending on their location, we may either wait until we hear from them or leave the flowers with a neighbor. We rarely leave the flowers outdoors unless specified by the sender or recipient. A delivery fee applies to all orders. Please call us for our rates. If incorrect delivery information is provided to us and our driver has already made the delivery, a second delivery fee may be charged.
2. What if I would like to order specific flowers?
If you require specific flowers for your order, please call us 1-2 weeks in advance. We will do our best to order in your specific requirements and will always let you know if we cannot get the specified item.
3. When I receive a cut bouquet of flowers, what should I do?
Take the flowers out of their wrapping and remove any waterpicks that might be on the ends of the flowers. Fill a vase with the full package of preservative provided with your flowers and lukewarm water. Cut them down to fit your vase and place more linear flowers (ie: snap dragons, birds of paradise) at the back and larger flowers (ie: gerberas, spider mums) at the front. Recut your flowers every few days and change the water daily to ensure freshness.
4. When I receive an arrangement, what should I do?
Remove all packaging and place in a cool, shaded area. If the flowers are in a vase, change the water daily and re-cut the stems if possible to ensure longevity. If the flowers are in oasis foam, top up the water daily.
5. Do you take standing orders?
Yes, of course! Whether it's for a corporate office or someone who loves fresh flowers in their home, we can arrange regular delivery (or pick up) of a flower arrangement using seasonal flowers. This is also a great gift idea for the person who has everything!
6. Why can't I order flowers on your website & how come there is no pricing online?
Although we have examples of our work on our site, we like to specialise in custom and unique arrangements. We prefer to talk to our clients to get a sense of the style you're looking for in order to design a custom floral arrangement and work with your budget to make appropriate recommendations. We like to differentiate ourselves from the "cookie cutter" florists and prefer the opportunity of ordering freely from our suppliers in providing you with the most unique and fresh assortment of flowers.
7. What areas do you deliver to?
We deliver from Fitzroy Harbour all the way to Orleans. For out of town orders, we will gladly use our worldwide wire service to make sure your order is well taken care of!
8. Can I specify a delivery time?
You certainly may specify a delivery time and we will do our best to accommodate. Unfortunately, we cannot specify delivery times for holidays, due to high volume of orders. For corporate orders, we can assure the delivery will be made during business hours.
9. What is your minimum order?
Our minimum order on an arrangement is $40. We do not have a minimum order for cut flower bouquets. Our minimum delivery charge is $10.
10. What is your guarantee on cut flowers, plants & corsages/boutonnieres?
On cut flowers, please let us know within 48 hours if there are any issues and 24 hours for plants. Due to the delicate nature of corsages and boutonnieres, there is no guarantee.